Dear customer, Thank you for contacting Heyu together to create a low-carbon, environmentally friendly outdoor space for the protection to provide you with quality services. Order fulfillment process, we provide service and you need to pay attention, please pay attention to: 1, you can choose to place an order by mail, we recommend that you use our "Product Order Form" means placing orders by mail and telephone inform service personnel. 2, you should complete and comprehensive product orders, including: product type, size, quantity, etc., specific orders specifications please click the "Order order specification" implementation. We provide an "Order Form" template for your reference. 3, our sales and service personnel for review of the order when the order details to communicate with you, after all the questions in the communication, such as the order no problem, we will go directly to the next session; if the order is a problem, please re-revised under single. 4, as soon as possible after order confirmation remittances, remittance remittance voucher please be sure to fax or phone call to our service personnel, so as not to delay the delivery of your order. 5, the next day from the receipt of your remittance date, the normal order delivery cycle: Floor 3 days, other products 20 days. These delivery cycle excluding transportation time, shipping time need around 1-2 days. 6, Division I meet the quality requirements of the packaging product transportation, packaging costs borne by our company. 7, your order inquiry and order-related issues by the Division I is responsible for sales and service personnel, have any needs, please contact him. 8, one day before delivery, logistics services staff will work with you to determine the time of shipment, ship-to address, contact person, contact phone number. 9, the driver will bring with him the "invoice", please carefully check your receipt after confirmation signed, there are problems contact our logistics staff. "HOTRY? Bamboo border" official website: http://www.hotrybamboo.com/ "HOTRY? Bamboo border" official microblogging: http://weibo.com/hzhotry "HOTRY? Bamboo border" public micro letter: hotry_zhujing "HOTRY? Bamboo Habitat "free phone :400 -7111980